Let's get you answering every call

We can help with the whole operating flow

MaidPilot is useful beyond one feature. The same customer record connects calls, lead follow-up, services, scheduling, CRM, and invoicing, so a question about the AI Receptionist often turns into a conversation about the operations around it.

Include a short summary of your setup: how many cleaners, how many weekly or monthly jobs, where leads come from, and the biggest bottleneck. The team can then point you to the right place instead of giving a generic answer.

What to include in your message

• Your cleaning business type, such as residential, Airbnb turnover, move-in or move-out, or commercial janitorial.
• The channels you already use: phone, email, SMS, WhatsApp, booking forms, or a scheduling tool.
• The workflow you want to improve, such as missed calls, lead follow-up, calendar conflicts, quotes, or invoicing.
• Any timing constraint that affects the rollout, like an upcoming busy season or a team training date.

What happens next

We read every message, match it to the right sales or support person, and reply with practical next steps. If you are already a customer, include your account email or company name so we can pull the right context before responding.

You can also start a free account while you wait. The dashboard is safe to explore, and you can add services, hours, and team members whenever you are ready.

Who should contact sales

Contact sales when you want to understand how MaidPilot fits a specific operation, compare plan and add-on options, or see how the AI Receptionist could handle your call volume. Sales conversations are useful before you sign up, but account selection and pricing questions also belong here.

• You are starting a cleaning business and want the right base setup from day one.
• You already have a tool and need to know what moves over, what stays separate, and what changes for the team.
• You want a walkthrough of CRM, scheduling, invoicing, AI Copilot, or the AI Receptionist before paying.
• You are not sure whether a base plan plus add-on, or a receptionist bundle, is the better fit.

Who should contact support

Existing customers should contact support when a setting is not working as expected, a connected channel stops sending, an AI answer needs correction, or a team member cannot access the area they need. Support is strongest when the message names the exact page, the goal, and the behavior seen.

• Number forwarding, carrier, or call handoff problems with the AI Receptionist.
• Services, prices, booking requests, calendar assignments, or customer records that do not look right.
• Billing, invoice, payment, plan, or add-on questions tied to your account.
• A teammate needs a role change, account recovery, or access review.

What an effective message looks like

A short example is easier to answer than a one-line request. Include the business type, the current workflow, and the outcome you want.

We run a residential cleaning company with two crews and about 40 recurring jobs a month. We miss calls during the day and then chase every lead by text. I want to know whether the AI Receptionist plus calendar is enough or whether we should add SMS follow-up.

The same structure works for support: what you tried, where the problem happens, and what should have happened instead. Add your company name and account email so the right record is already open when the team responds.

How to prepare for a demo or sales conversation

The most useful preparation is one real week of your operation, not a polished summary. Pick a normal week from the last month and list the calls or form submissions you received, the jobs that were confirmed, the jobs that moved, and the follow-ups that were delayed. That one week gives the conversation enough examples to recommend the right first change.

• Write down the top five questions customers ask before they book.
• Count how many missed calls, unread messages, or unconfirmed jobs happened last week.
• Name the person or tool that owns each step: phone, lead reply, quote, booking, and payment.
• Choose one bottleneck you want to remove within the first 30 days.

If you already use a scheduler, CRM, spreadsheet, or payment tool, say which data lives where. We can use that to explain what moves into MaidPilot, what should stay external, and where a spreadsheet can remain a planning document after the operational record moves into the workspace.

A practical first 30 days

A useful rollout does not require setting up every module before your first live customer. Most companies make faster progress by starting with one core flow and adding channels after the team can handle the new volume.

1. Days 1-3: create the company profile, hours, service area, services, and prices.
2. Days 4-7: add active customers and the next week of jobs to CRM and calendar.
3. Days 8-14: run one real request, quote, booking, job status, and invoice through the same record.
4. Week 3: add a second workflow such as SMS or email follow-up after the core process is stable.
5. Week 4: review calls, requests, and invoices as a team and remove steps that still rely on scattered notes.

This order keeps the first change small enough to verify. It also gives the demo conversation a concrete place to focus: one flow, one customer, one week.

What a helpful reply includes

After we understand your setup, a useful reply is usually short: one recommended starting workflow, the settings or records to create first, and one thing to test before the next step. If the question is about plans, the reply compares the options against your team size and channel needs. If the question is about a setting, the reply names the exact page and what should change on screen.

If we have enough context, we may also include a short setup checklist. The checklist is meant to be printed or opened next to the dashboard, not to make the rollout feel bigger than it is. It keeps the next conversation focused on results instead of repeating background details.

How to ask a useful follow-up

When you reply to our answer, keep the original context in the same thread: the business type, the current workflow, and the exact question from the first message. Then add what you tried or what still looks unclear. That reduces the risk of a generic second reply and lets us go straight to the next decision.

Common questions we can help with

Can MaidPilot replace my current scheduler?

Yes for the normal cleaning workflow: CRM, calendar, recurring jobs, invoicing, and AI-assisted follow-up live in the same account. The conversation should be about migration order, team training, and which integrations stay in place.

Does the AI Receptionist book jobs automatically?

No. It captures caller details and creates booking requests for your approval. That keeps the owner or office team in control of capacity and pricing exceptions.

What information should I have ready?

A summary of crew size, weekly or monthly job volume, lead sources, and the workflow that takes the most time. That is enough to make the first recommendation practical.

Is my customer data shared with third parties?

MaidPilot does not sell customer data or use it to train third-party models. Third-party services are used only to deliver the features you enable.

Do I have to migrate everything at once?

No. Most companies start with customers, services, and one week of jobs, then add channels and AI features after the core workflow is stable. We can help you decide which records matter first.

Can I try it before talking to sales?

Yes. You can create an account and explore the dashboard before or after a conversation. The contact form is also available if you want a recommendation first.

What if I need help after I sign up?

Existing customers can use the support form or reach support from inside the dashboard. Include the account email, page, and expected behavior so the team can resolve the issue quickly.

What to do if you do not hear back quickly

If you have not received a reply within one business day, check the email address you entered, review the spam or promotions folder, and send a short follow-up in the same thread. Keep the original message in the reply so the team can continue with the right context. Do not repeat the entire message; add the date of your first submission and note that you are following up before moving on to another option.

A focused demo agenda

A good demo should leave you with a decision, not a list of features. Plan the agenda around your own workflow: how a new lead arrives, how it becomes a customer, how the job is scheduled, and how payment is collected. During the demo, ask to see that exact path with your type of cleaning business instead of a general walkthrough.

• Start with the flow you will use in your first week, such as one booking request becoming a confirmed job.
• Ask how recurring visits work for weekly, biweekly, and monthly customers.
• Check what happens when a customer reschedules or a cleaner is unavailable.
• Review the notification and follow-up path before asking about billing.

How to route your message to sales or support

If you are evaluating the product, choosing a plan, or planning a rollout, route to sales. If you are already a customer and need help with a setting, a connected channel, or an account record, route to support. Using the right path does not change the response time, but it gets the message to someone who can act immediately. When either team sees a request that belongs to the other, they will redirect it, so always include the account email or company name.

How we use the details you send

The form is used to route your request, prepare the right account context, and send a helpful reply. We do not add submissions to external lists or share them for marketing beyond MaidPilot product updates and the response to your message. You can ask us to update or delete the information at any time.