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AI Multi-Channel Inbox

Every conversation, one inbox, AI-assisted

Unify phone calls, SMS, and email in a single queue with AI-suggested replies, conversation assignment, and a needs-attention dashboard. No more copy-pasting between tools.

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Included in Business plan

Capabilities

All channels in one view

Stop switching between email, SMS, and your phone app. See every conversation in one place.

Unified queue

Phone, SMS, and email conversations appear in one chronological queue. Filter by channel, status, or team member.

AI-suggested replies

AI drafts a response for each conversation. Edit it, approve it, or ignore it. In auto mode, AI sends on your behalf.

Assignment & ownership

Assign conversations to specific team members. The needs-attention queue shows messages that haven't been responded to.

Record linking

Link conversations to leads, customers, jobs, and invoices for full context. See the complete history in one thread.

Human handoff

When AI detects a complaint, urgent request, or upset customer, it flags the conversation for immediate human attention.

Manual replies

Type your own reply anytime. Pay-link quick action, template insertion, and channel-specific formatting are built in.

How it works

From message to resolution

1

Messages arrive

Inbound messages from all connected channels land in your unified queue with the channel label and customer context.

2

AI drafts a reply

AI reads the conversation history and drafts a contextual response. You can edit, approve, or override it.

3

Resolve and track

Send the reply, mark the conversation resolved, and the full thread is saved to the customer's timeline.

Connected channels

Four channels, one conversation view

Connect the channels your customers use. Each channel can run independently or feed into the unified inbox.

  • Phone calls — with AI Receptionist transcripts and summaries
  • SMS — two-way messaging via Twilio
  • Email — two-way inbound and transactional outbound via Resend
AI modes
  • Auto: AI sends replies without your approval
  • Suggest: AI drafts replies for your review
  • Off: manual replies only, no AI assistance
  • Set per channel, change anytime
FAQ

AI Inbox questions

Which channels show up in the inbox?
Phone calls (with AI Receptionist), SMS, WhatsApp, and email — all in one unified queue. You see which channel each conversation came from and can filter by channel.
What does AI-assisted reply mean?
AI suggests a reply for each conversation. You can edit it, approve it, or ignore it. In auto mode, AI sends replies on your behalf for simple requests; in suggest mode, you always approve first.
Can I assign conversations to team members?
Yes. Conversations can be assigned to specific team members. The needs-attention queue surfaces messages that haven't been responded to, so nothing falls through the cracks.
Is there a limit on conversations?
Conversation and message limits scale with your plan tier. Higher tiers include more allowance. Check your plan details for specifics.

Ready to unify your inbox?

Stop copy-pasting between SMS and email. Let AI assist every conversation in one queue.

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Pricing

Included in Business plan.

Contact

Talk to sales or support.